This document constitutes the Regulations for using the Online Audiovisual Session Services (hereinafter referred to as the Regulations).
The Regulations specify the scope and type of Services provided electronically as well as the rights and obligations of the Parties.
Definitions
Service Provider – Katarzyna Michalak (address details: info@soulconnectionswithkasia.com) providing online audiovisual session services.
Customer – a natural person who is over 18 years of age and has full legal capacity who uses the Online Audiovisual Session Services on the terms set out in these Regulations.
Services – defines paid services of online audiovisual sessions (including voice messages) via Zoom, Whatsapp or Messenger.
Services
The Service Provider provides the Client with online audiovisual session services via Zoom, Whatsapp or Messenger..
The Customer may purchase a single Service – Session.
Terms of provision of the Audiovisual Sessions Service
The condition for the proper use of Audiovisual Sessions is that the Client must meet the minimum technical requirements in terms of electronic equipment (in particular: webcam, microphone), Internet connection and having a Zoom, Whatsapp or Messenger user account..
The session begins on the date agreed with the Client, provided that the Client makes the payment in advance, in accordance with point VI of the Regulations..
The session may last approximately 2 hours.
The delay may be up to 15 minutes.
If the Client is late, the delay time will be deducted from the Session time.
In particularly justified cases, cancellation of an scheduled session is possible up to 48 hours before the scheduled date. In such a case, the Session will be postponed to a date convenient for the Client. This situation can occur a maximum of two times.
If the Session does not take place due to the Client’s fault, it will be treated as a failure to cancel the Session and no refund will be given..
Conclusion of the Agreement
The Agreement is concluded by ordering the Service and making payment within the appropriate deadline.
The condition for starting the Service is to read the Regulations and the Privacy Policy and accept them.
Payments
Payments for Audiovisual Session Services must be made in advance, when arranging the Session, by bank transfer to the account or via the website indicated by the Service Provider. The payment date is the day of crediting the bank account or information about making a payment to the account of the appropriate service.
Complaint
The Customer has the right to submit a complaint regarding paid Services within 14 days from the date on which the Service was provided or was to be provided..
The complaint should contain such data as: information about the complainant, his contact details, date of service, detailed description of what the complaint concerns and the Customer’s requests in connection with submitting the complaint..
The complaint will be considered within 14 business days from the date of its receipt. A written response to such a complaint will be sent to the Customer’s e-mail address. The Client is not entitled to appeal against the above decision. The client may take the case to court.
Confidentiality
The content of Audiovisual Sessions is confidential. Neither Party may disclose its content to third parties without the consent of the other Party.
In particular, it is not allowed to record online audiovisual sessions by the Client without the prior consent of the Service Provider.
In the event of a threat to the life of the Customer or third parties, the Service Provider may waive the principle of confidentiality in order to protect the life and health of persons at risk..
Information clause
Personal data should be understood as any information relating to an identified or identifiable natural person to whom the data relates. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, the economic, cultural or social identity of the individual.
The administrator of Customers’ personal data is Katarzyna Michalak (address details: info@soulconnectionswithkasia.com), hereinafter referred to as the Administrator.
The Administrator takes all necessary security measures to protect the personal data being processed.
The Administrator hereby informs about the method and purpose for which it processes Customers’ personal data, as well as about their rights arising from the regulations on the protection of personal data.
The administrator processes data in accordance with the law, reliably and transparently for the data subject. The processing of personal data by the Administrator in a lawful manner means that the Administrator processes personal data only if it has a clear legal basis for this, in particular resulting directly from the GDPR (Article 6 or Article 9 of the GDPR) or other EU or national generally applicable provisions. laws.
The Administrator collects data for specific, explicit and legally justified purposes and does not further process it in a manner inconsistent with these purposes. If the Administrator is deprived of the purpose of processing, he or she immediately permanently deletes the data, unless the right to further processing results from generally applicable legal provisions. The Administrator periodically assesses the validity of the processing of specific personal data, taking into account the validity of the purposes of their processing.
The administrator processes data in an adequate, appropriate and limited manner to what is necessary for the purposes for which they are processed. The administrator strives to constantly minimize the personal data processed. For this purpose, it periodically assesses the scope and types of personal data processed to determine the necessity of their processing or the possibility of their permanent deletion.
The Administrator ensures that the data processed by him is correct and updates them as needed and possible.
Customers’ personal data are processed for the following purposes:
contact with the Customer (confirmation of the Service, arranging an appointment or changing a date, etc.),
provision of Services by the Administrator – the legal basis for data processing is the performance of the contract,
considering complaints, pursuing and defending rights in the event of mutual claims – the legal basis for data processing is the legitimate interest of the Administrator,
fulfilling the legal obligation incumbent on the Administrator under the provisions of the Act on Counteracting Domestic Violence, the Act on Counteracting Drug Addiction or the Code of Criminal Procedure,
assessment of the Client’s health condition – the legal basis is the Client’s consent.
Customers’ personal data will be stored by the Administrator for the following period:
in relation to data processed for the purposes indicated in section 4 letter a, b and c – for the duration of the contract, and after its expiry for the time resulting from applicable legal provisions, in particular regarding the pursuit of claims,
in relation to data processed on the basis of consent – until the consent is withdrawn (the Customer has the right to withdraw consent at any time, provided that the withdrawal of consent does not affect their effective processing before submitting the appropriate declaration).
The Administrator obtains information about Customers through information voluntarily entered in the form on the Website and in Zoom, Whatsapp or Messenger. The website may also save information about connection parameters (time stamp, IP address).
Providing data is voluntary, but necessary to provide the Services provided by the Administrator.
The data provided in the form is processed for the purpose resulting from the function of the form, e.g. to contact or arrange Services.
The Administrator informs that Customers’ data may be transferred to: public authorities and entities performing public tasks or acting on behalf of public authorities, to the extent and for purposes resulting from the provisions of generally applicable law and other entities that, based on appropriate contracts signed with the Administrator, process personal data as a processor and provide specific services to the processor (e.g. advisory, accounting, IT), provided that these entities will not have access to data regarding the health of customers.
Customer data will not be processed in an automated manner and will not be subject to profiling. Customer data will not be transferred outside the European Economic Area (including the European Union, Norway, Liechtenstein and Iceland).
The data controller stores data in a form enabling identification of the data subject for a period no longer than necessary for the purposes for which the data are processed, taking into account relevant legal provisions allowing the controller to process personal data for a specified period.
The administrator does not process data in an automated manner and does not use it for profiling purposes.
Every data subject has the right to:
access to data,
receiving a copy of the data,
corrections,
deletion of data,
ograniczenia przetwarzania,
data transfer,
objection – to the processing of data on the basis of a legitimate interest for reasons justified by its particular situation, as well as to the processing of personal data for direct marketing purposes,
withdraw consent at any time and without giving reasons, but the processing of personal data carried out before the withdrawal of consent will still remain lawful. Withdrawal of consent will result in the Administrator ceasing to process personal data for the purpose for which the consent was expressed.
The data subject has the right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ico. org.uk.
Final Provisions
Any disputes will first be resolved amicably.
In the event of any dispute, the court having jurisdiction over the defendant’s place of residence will remain the competent court.
In matters not regulated in the Regulations, generally applicable provisions of Polish law apply,01 i.e. in particular: the Civil Code, the Act on Consumer Rights, the Act on the provision of electronic services, the Act on the protection of personal data, the GDPR.
Niniejszy regulamin obowiązuje od dnia 01 czerwca 2023 roku. Wszelkie jego zmiany będą ogłaszane na stronie Regulami i Polityka Prywatności.
